Return & Refund Policy

At hello pretty, we want you to love your purchase. We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Return Eligibility

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags (if applicable), and in its original packaging. You'll also need the receipt or proof of purchase.

How to Start a Return

To request a return, please contact us at support@hellopretty.net.

Returns must be sent to the following address:

405 N Jefferson Ave
Springfield, MO 65806
United States

If your return is accepted, we'll send you a return shipping label along with instructions on how and where to send your package.

Please note that items sent back without first requesting a return will not be accepted.

For any return-related questions, you can always contact us at support@hellopretty.net.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if your item is defective, damaged, or incorrect so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including:

• Perishable goods, such as food, flowers, or plants

• Custom products, including special orders or personalized items

• Personal care goods, such as beauty products

• Hazardous materials, flammable liquids, or gases

Please contact us if you have questions or concerns about the return eligibility of a specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to receive a different item is to return the item you currently have. Once your return is accepted, you can make a separate purchase for the new item.

European Union 14-Day Cooling-Off Period

Notwithstanding the above, if your order is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without providing a justification.

Returned items must be in the same condition in which they were received, unworn or unused, with tags (if applicable), and in their original packaging. A receipt or proof of purchase is also required.

Refunds

We'll notify you once we've received and inspected your return and let you know whether your refund has been approved.

If approved, your refund will be automatically issued to your original payment method within 10 business days.

Please note that your bank or credit card company may require additional time to process and post the refund.

If more than 15 business days have passed since your return was approved, please contact us at support@hellopretty.net.